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James v. Global TelLink Corp.

In a putative class action brought by plaintiffs who used defendant's prison phone services, alleging unconscionable service fees, the district court's denial of defendants' motion to compel arbitration is affirmed where: 1) plaintiffs did not agree to be bound by the terms of use contained on defendant's website, as they never visited it; and thus 2) the district court properly held plaintiffs did not agree to arbitrate.